7 Best Live Chat Support Software for Your WordPress Site

Did you know that more than 67% users on eCommerce websites abandon their shopping carts without checking out? People like their questions to be answered instantly, and any uncertainty with their purchase can result in losing the sale. Using a WordPress live chat plugin allows… Read More »

The post 7 Best Live Chat Support Software for Your WordPress Site appeared first on WPBeginner.

Did you know that more than 67% users on eCommerce websites abandon their shopping carts without checking out? People like their questions to be answered instantly, and any uncertainty with their purchase can result in losing the sale. Using a WordPress live chat plugin allows you to reassure users at the most crucial moment. In this article, we will share the 7 best live chat support software for your WordPress site that are easy to install and setup.

7 Best Live Chat Support Software for Your WordPress Site

1. LiveChat

LiveChat

LiveChat is the industry leader in live chat support software. It’s very easy to set up and install with their free LiveChat plugin for WordPress.

LiveChat also offers beautifully designed applications that you and your agents can use on your laptops, tablets, and mobile devices. That means you can chat with customers while you’re on the go, without having to log in to your WordPress dashboard.

You can add survey forms before and after a live chat session, so you can evaluate how your support team is doing. During your off-hours your users can also conveniently send a support ticket directly from live chat.

LiveChat integrates with dozens of other services like popular CRM software, Google Analytics, Zendesk, all the most popular email marketing services, and many more. This will save you time since you won’t have to enter customer details manually into your other systems.

Perhaps the best feature of LiveChat is speed. It loads extremely fast, works on all devices, and offers a much better user experience than most other live chat software.

Pricing: LiveChat has different plans for businesses of all sizes. Their starter plan starts from $16 per agent per month billed annually, or $19 for month-to-month. Each plan comes with a 30 day free trial.

2. Olark

Olark

Olark is a popular live chat solution for online businesses. It’s easy to use, and adding Olark to a WordPress site is simple. All you need to do is copy and paste a code snippet into your WordPress widget or in your child theme.

If you’d rather not work with code, then there is also a free Olark for WP plugin which makes setup even easier.

Olark offers integration with other services such as Salesforce, Zendesk, Highrise, etc.

There are third party mobile apps which allow you to connect to Olark chat from almost any iOS or Android device, so you can chat with customers on the go.

Pricing: Olark has different plans for businesses of all sizes. Their Bronze starter plan starts at $17 per month. All their plans have free trials, and you get a 10% discount if you pay for the whole year.

3. Zopim

Zopim

Zopim is another leading WordPress live chat service provider. It is easy to setup with Zopim Live Chat plugin.

Apart from adding the live chat feature to your site, Zopim also provides useful tools like user analytics, chat logs, and email transcripts. You can also easily customize the chat widget to match your website’s theme.

Zopim comes with native apps for iOS and Android devices. These apps allow you to easily connect to Zopim dashboard from your mobile devices and provide live chat support from anywhere.

Pricing: Zopim offers a free plan which allows only one active chat at a time and limited features. Their basic plan starts at $14 per month per agent.

4. Comm100 Live Chat

Comm100 Live Chat

Comm100’s Live Chat solution is a simpler and faster live chat service for small businesses. They have a Comm100 Live Chat WordPress plugin which allows you to easily integrate live chat on your WordPress site.

They offer all the basic live chat features with integrations to third-party services like Salesforce, Google Analytics, and a few more.

Pricing: Their plans start from $29 per agent per month.

5. SnapEngage

SnapEngage

SnapEngage offers live chat service to businesses of all sizes. They offer a great set of tools, and their customers include recognizable brands such as Tesla, Wacom, HubSpot, PBS, and many more.

They offer integrations with popular CRMs, a call back request feature, automated chat invitations, and customizable chat widgets to match your site.

SnapEngage also offers a SMS to Chat feature as an addon service to their live chat software, so your visitors can directly communicate with your support team via text.

Pricing: Plan for small businesses starts from $60 for 4 agents.

6. Chat Room

Unlike services mentioned above, Chat Room is a free live chat plugin. As the name suggests, it allows you to add a chat room to your WordPress site.

Users will need to create an account on your WordPress site to join the chatroom. The chat rooms are public and any registered user with the chatroom URL can access the room, so this may not be an ideal solution if your customers want to chat privately.

Despite these limitations, we feel that this plugin can be used to provide some basic live chat support to existing users and customers. For more details on the Chat Room plugin, see our guide on how to create chat rooms using WordPress.

Pricing: FREE

7. Quick Chat

Quick Chat

Quick Chat is another self-hosted free live chat plugin for WordPress. Unlike Chat Room, it supports some extra features like user avatars and smilies. More importantly, it allows users to chat privately without having to create an account on your site.

Quick Chat comes with a comprehensive options panel where you can control the plugin settings.

You can also create chat room moderators on your site via custom user roles the plugin automatically adds to your site. Moderators can ban people from chatrooms. You can even have your own list of banned words that will be automatically filtered from your chat room.

Admin users can access and download chat transcripts any time they want.

The only limitation to your chat room speed and performance is how much load your WordPress hosting can handle.

Pricing: FREE

We hope this article helped you find the best live chat plugin for your WordPress powered site. You may also want to see our list of must-have WordPress plugins for business websites, or check out the best help desk plugins to offer more support options to your customers.

If you liked this article, then please subscribe to our YouTube Channel for WordPress video tutorials. You can also find us on Twitter and Facebook.

The post 7 Best Live Chat Support Software for Your WordPress Site appeared first on WPBeginner.

How to Allow Authors to Chat in WordPress

When you run a multi-author blog, communication among team members become very important. There are several WordPress plugins that allow site-admins and authors to exchange notes and feedback within the WordPress admin area. However these notes and feedback may go unnoticed. In this article, we… Read More »

To leave a comment please visit How to Allow Authors to Chat in WordPress on WPBeginner.

When you run a multi-author blog, communication among team members become very important. There are several WordPress plugins that allow site-admins and authors to exchange notes and feedback within the WordPress admin area. However these notes and feedback may go unnoticed. In this article, we will show you how to allow authors to chat in WordPress.

An author chat page in WordPress admin area

Before getting started, please note that this is a live chat for authors on your site. Only users with access to the admin area can use the chat feature. If you want to add a live chat feature to the front-end of your WordPress site, then please take a look at our article on how to add free live chat in WordPress.

First thing you need to do is install and activate the Author Chat plugin. The plugin works out of the box. You can simply go to Dashboard or Dashboard » Author Chat screen to see it action.

Author chat widget on WordPress dashboard

This lite-weight chat system stores all chat messages in a separate table on your WordPress database. Make sure you visit the plugin’s settings page ‘Author Chat Options’ to set up an expiration period for chat logs.

Author Chat Log

The default expiration period is 30 days. If you are worried about the chat logs increasing your WordPress backup size, then you can remove the author chat table from your backups altogether.

Instead of using a live chat within WordPress, we use Slack for our team members. It’s far more efficient, and we highly recommend that you give it a try.

We hope this article helped you add the author chat feature to your WordPress site. You may also want to see our list of 7 best live chat support software for WordPress. Another resource that you would find useful is our list of 21 great plugins to efficiently manage multi-author WordPress blogs.

If you liked this article, then please subscribe to our YouTube Channel for WordPress video tutorials. You can also find us on Twitter and Facebook.

To leave a comment please visit How to Allow Authors to Chat in WordPress on WPBeginner.